Support
Heilsa is new, so there is no help centre yet. There is a person reading the inbox, which is usually better. Send feedback, in the app’s You tab, reaches the same person, and the reply comes from support@heilsa.io.
Something is broken in the app
Tell us what you were doing and what happened instead. If you can, note roughly when it was — that makes it far easier to find in the logs.
You cannot install or open Heilsa
Start with the install steps. Until Heilsa reaches the App Store in November, it installs through TestFlight, and the steps cover the common problems. If you are still stuck, say which step failed.
An ingredient is missing or matched wrongly
This is genuinely useful to hear. The ingredient catalogue is still growing, and a real pantry item that did not resolve is the best possible input.
You want your data removed
Delete your account in the You tab, under Account, and Heilsa deletes it and what is yours. If you cannot get into the app, email us from the address you signed in with and we will do it for you. The privacy page says what goes and what stays.
The install guide and the FAQ answer most things faster than we can.