Terms

Who we are

Heilsa is provided by HEILSA LTD, a company registered in England and Wales (company number 16201748), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. “We” on this page means HEILSA LTD. You can reach us at support@heilsa.io.

These terms cover the Heilsa app and heilsa.io. By using either, you agree to them. The privacy page says what Heilsa does with your information.

Where Heilsa is available

Heilsa is an iPhone app for the UK and Switzerland, on the App Store there, and it is written for kitchens there. We do not offer it anywhere else yet.

Your account

You need to be 13 or older to have an account. Keep your sign-in to yourself, because what is done with your account is your responsibility. If you think someone else has used it, tell us straight away.

Your household

• A household shares one kitchen. Everyone in it sees and can change the pantry, the plan, the shopping list and the household’s recipes, and sees each member’s name and email address.
• An invite link lets in anyone who opens it within seven days, up to ten people in a household, unless it is revoked first. One sent by email lets in one person. Send them only to the people you mean to invite.
• If you delete your account, the household’s kitchen and the recipes you shared with it stay with the people still in it. Your private recipes go with your account.

What it costs

• Heilsa is free.
• Founding households. A household that joins before Heilsa’s paid plan arrives on 7 December 2026 keeps Heilsa free until 31 December 2027. We may close this offer to new households sooner; if we do, the site and the app will say so before it closes. Before founding households are asked to pay anything, we will tell them what the plan costs and give them time to decide.
• Nobody is charged unless someone in the household chooses the plan in the App Store. Apple handles any payment, and Apple’s terms cover it, including cancelling and refunds.

Heilsa is new

Heilsa is a new app, and it changes every week. Things will sometimes break; when they do, tell us and we will fix them. Features may change, and some may go. Do not rely on Heilsa as the only copy of anything that matters to you, such as a family recipe.

Food, allergies and nutrition

Heilsa helps a household plan and use its food. It is not a medical device, and it does not give medical, dietary or allergy advice.

• Allergies. Heilsa keeps recipes with the allergens you tell it about out of its suggestions, judging by the ingredients each recipe lists. A recipe or a food’s details can be incomplete or wrong, so always check labels and ingredients yourself, above all for a serious allergy.
• Freshness. How long food keeps is Heilsa’s estimate, from USDA FoodKeeper data and where the food is kept. Check food before you eat it: the date on the pack and your own judgement come first.
• Nutrition. Figures are estimates worked out from recipes and standard tables (USDA FoodData Central and the UK’s CoFID). They are not exact. If you have a medical condition or follow a diet for your health, follow your doctor’s or dietitian’s advice.

AI

Some features use AI to read recipes in, to find the foods in what you say, and to draw pictures of dishes. AI makes mistakes: check a recipe before you save it, and check amounts and allergens before you cook. A drawn picture is an illustration, not a photo of the dish. Nothing goes to an AI service until you say yes, and you can change your answer in the You tab, under Use AI. The privacy page says what goes to which AI provider.

What you add

Recipes, photos and anything else you add stay yours. You let us store and process them to run Heilsa for you and your household, and nothing more. Add only what you have the right to use. A recipe read in from someone’s post or page keeps a link back to where it came from, and it is for your household’s kitchen, not for publishing again.

Using Heilsa fairly

Do not try to get at other households’ information, overload or disrupt Heilsa, copy or take apart its code, or use it for anything unlawful or harmful. We may suspend or close an account that does, and we will tell you why unless the law or someone’s safety stops us.

The App Store

You get Heilsa through Apple’s App Store, so Apple’s standard licence for apps (its Licensed Application End User License Agreement) applies alongside these terms. Apple is not responsible for Heilsa or its support; we are.

Stopping

You can stop at any time: delete your account in the You tab, under Account, and the privacy page says what is deleted. If we ever close Heilsa, we will tell you at least 30 days before.

Our responsibility to you

We provide Heilsa with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit, and nothing in them affects your rights as a consumer.

Beyond that, we are not responsible for losses that were not a foreseeable result of our breaking these terms, or for losses caused by events outside our control. Heilsa is for your household’s own use, so we are not responsible for business losses.

When these terms change

We may update these terms as Heilsa changes. If a change matters to you, we will tell you before it applies, in the app or by email. If you do not want to carry on under the new terms, you can delete your account.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland, Northern Ireland or Switzerland, you can also bring a claim in your own courts, and you keep every protection your own country’s law gives consumers.